AT&T stole my phone!!!
AT&T stole my phone!!! I sent them my IPhone 11 Pro to trade it in for Iphone 13 PRo. I went inside the Post Office to mail the package myself. I put my IPhone 11 Pro into the box that AT&T provided and put the label that they provided. Tracking shows that my package was picked up by their agent on March 1st. 3 Months have passed and I still haven’t received a credit for my IPhone 11 Pro 256 GB. Called the customer service and was told that they never received IPhone 11 Pro and that in the package was some (Edited per community guidelines)ty motorolla phone. I never owned Motorola in my life. Their crook agent stole my expensive phone and submitted some cheap crap. At this pointI don’t even want it back because who knows that they have done to it in the past few months. I just want to be compensated for my phone. Thiefs!!!!!