We are aware of an outage currently impacting our Mobility users and are working to resolve it ASAP. For the latest info please visit our Service Outage Information page.
We apologize for this incovenience.
Trade In and Get Rewarded!
ttocs78's profile

New Member


4 Messages

Friday, September 23rd, 2022 10:41 AM

AT&T Return Confusion

I did an early upgrade of my iPhone 13 Pro Max for a Samsung Galaxy Z Fold 4. I sent back the 13 Pro Max using the shipping label provided. A couple of days later I decided not to keep the Z Fold 4 due to cost. I called AT&T and the sales associate sent me a return label. I did not realize until yesterday, when I received an email from ATT, that my return was under review—due to the fact that the sales associate sent me a  label for my iPhone 13 Pro Max return—so now ATT has my Z Fold 4 and has no idea why. How can I get my Z Fold 4 back? Any help greatly appreciated!

ACE - Sage


115.9K Messages

1 year ago

You're going to have to talk to AT&T directly. I would recommend you call and ask for the loyalty department.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.