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ttocs78's profile

New Member

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4 Messages

Friday, September 23rd, 2022 10:41 AM

AT&T Return Confusion

I did an early upgrade of my iPhone 13 Pro Max for a Samsung Galaxy Z Fold 4. I sent back the 13 Pro Max using the shipping label provided. A couple of days later I decided not to keep the Z Fold 4 due to cost. I called AT&T and the sales associate sent me a return label. I did not realize until yesterday, when I received an email from ATT, that my return was under review—due to the fact that the sales associate sent me a  label for my iPhone 13 Pro Max return—so now ATT has my Z Fold 4 and has no idea why. How can I get my Z Fold 4 back? Any help greatly appreciated!

ACE - Sage

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115.9K Messages

1 year ago

You're going to have to talk to AT&T directly. I would recommend you call and ask for the loyalty department.

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