AT&T Restocking Fee because we changed payment plan
We had a bad experience yesterday at an AT&T store. We were working with “J” in Virginia Beach, who said he was the Assistant Manager. I was upgrading my phone yesterday and saw the sign I could get $700 credit for my old phone. We went through the purchase process and J asked if we wanted to pay in full or do the payment plan. We said we wanted to pay in full. My husband stuck his card in the machine and J said, “that’s $1,200”, we were like no, wait, it’s supposed to be $400. Too late, we were charged. J said, oh, to get the $700 off, you have to get the payment plan. He never mentioned that before. J said he will have to do a refund to change the payment plan. It would be easy and just take a minute. We agreed. Then, we couldn’t figure out why we didn’t get a full refund. First, J said we weren’t refunded tax because that’s AT&T’s policy. I knew that wasn’t right. Then, J said there’s a restocking fee of $55 that can’t be waived. Another one of AT&T’s policies. We never even took the phone out of the box. We had been in the store 2.5 hours at this point and he broke the sim tray in my phone, so we just paid and left. We have been AT&T customers since the bag phone and have a business account with several phones. Is this normal? I would like to get my money back!