5 Messages
AT&T Next Up
So I traded in a 12 pro max for a 14 pro max which AT&T gave me $1000 for my trade in making the phone $99.99. It’s been about a year already and I’ve paid $33.36 towards the device itself. When I want to upgrade to the 15 pro max in a couple of days it says to pay 50% off ($225.15) or pay off the whole device($775.15). Why is it that the cost of the phone is $99.99 after trade in credit but they want me to pay $225. I’ve been paying $2.78/mo for the last year so why can’t I just pay the $66.72 I owe and be able to own the phone if they gave me a $1000 trade in.
Accepted Solution
formerlyknownas
ACE - Sage
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113.5K Messages
3 months ago
Read your bill. If you would read your bill it would explain how it works. Trade-in deals are not lump sum. As described when you signed up a year ago, the payments are divided into 36 installments and so are the bill credits.
In your case it sounds like you have an $1,100 installment. AT&T pays $27.77 every month. You pay the remainder. It looks like 11 months of payments out of 36 have been made leaving the balance owed on the iPhone 14 at $ 775.15. (as stated on the bill if you read it)
You either have to pay up to the 50% mark, or pay off the entire phone to trade it in and upgrade with AT&T.
Please read the deals. Because you signed up for this and now apparently have absolutely no idea what you signed up for or how it works with every single service provider.
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formerlyknownas
ACE - Sage
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113.5K Messages
3 months ago
FYI if you pay up to 50%, you usually get nothing off the new phone (AT&T sometimes have limited special offers for a discount with bill credits when you upgrade early. Again read the deals on the website) and you have to return the iPhone 14 to AT&T in excellent and working condition or they will charge you the remainder of the balance on that phone.
https://www.att.com/cellphones/sonim/xp8.device_legal.xhr.html#:~:text=AT%26T%20Installment%20Plan%20with%20Next%20Up%3A%20Price%20includes%20monthly%20smartphone,turn%20in%20of%20financed%20device.
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ATTHelp
Community Support
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225.7K Messages
3 months ago
Hello @Preston8584, thank you for reaching out to AT&T Community Forums. We're here to address your concern, and know that this is something important to you. We'll be happy to help you.
Please be updated, if you are active on next up and would like to upgrade the phone. You'll only be eligible once you complete eighteen months of installment. As you have only completed an year, you are still not eligible to update the device through next up.
If you wish to, the feature will only allow you to upgrade early by paying off 50% of your current device cost and turn it in for a new one. Without AT&T Next UP you would have to pay off the entire cost of the phone in order to upgrade.
Please visit to http://sm.att.com/8b31168 to check more information on next up and device upgrade.
Let us know if this helps. Feel free to reach out if you have any other concern.
Mike, AT&T Community Specialist.
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