AT&T made the mistake, customer pays the price
Hey has this happened to anyone else.. I took advantage of the the "trade in offer" from AT&T and sent in my IPhone 11, having received a Iphone 13. This was to be a free trade in. AT&T is claiming I did not send in a Iphone 11, though they cannot say what I did return.. I am now stuck with a $23 dollar add on.. Do you selves a favor and do not participate in this trade in programs.