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gbirdchamp's profile

New Member

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3 Messages

Monday, October 31st, 2022 7:09 PM

AT&T lied

On 10/21/22 I came into the store to get an upgrade on my current iPhone 12 in this location. Was on vacation from Tennessee. I first talked to an awesome guy named Eric. He directed me to talk to his associates. After speaking with the assistant manager, Cynthia, and her associate Justine, they were going to give me a $800 discount because I was a nurse. I was never told about my upgrade process or needing a new line to do so. They proceeded & gave me a discount on my “current plan” on the IPhone 14 pro max with just paying the taxes. So I was pumped!! Asked them “do I turn in my IPhone 12” and they said no. “You have 30 days to do so.”

Fast forward to 10/27/22 back in Tennessee, I go to my local AT&T store to turn in my IPhone 12 and they said you have two accounts. Someone opened this account. I was shocked!! The local store said their hands were tied, couldn’t help me resolve this and directed me to call 611. I called this store location and spoke with Cynthia and she said I was just trying to save you money! Nothing about opening a new line (including installment fees and other hidden fees) without my consent! She obviously didn’t have the best interest of her customer and was just trying to make a sale. After 5+ hours of deliberation with loyalty 611 still don’t have any clue on anything being resolved. 611 manager Abbigail ( have her ID #)has promised me and was a lie as well. Have been lied to twice in a week by AT&T. I still have two phones and two lines which I don’t want!!! BE CAREFUL!

sandblaster

ACE - Expert

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62K Messages

3 months ago

I called this store location and spoke with Cynthia and she said I was just trying to save you money!

By opening a new account and new line? What a crock. You need to escalate to corporate by filing an FCC or BBB complaint. 

New Member

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3 Messages

3 months ago

It’s been a nightmare. Do you mind walking me through how to do that. 611 loyalty isn’t helping. At&t stores are also not helping. 

sandblaster

ACE - Expert

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62K Messages

3 months ago

Both have websites where you can file a complaint. A google search will find them.

ATTHelp

Community Support

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207.2K Messages

3 months ago

Hello gbirdchamp, this is not the experience we want our customers to have.

 

Please allow us to get everything figured out. We are still in the AT&T Return Period.  Let's meet in a Direct Message to discuss your payment. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

 

In the meantime please review AT&T Return Policy.


Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist

New Member

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3 Messages

3 months ago

Worst customer service! Really sad! Been with AT&T for 20 years 

New Member

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1 Message

3 months ago

Wow, I don’t trust AT&T anymore. I was talked into adding another line to my account so I would save money. I was told by adding a 3rd line to my existing account, my bill would be cheaper than what I’m paying now. I told him I don’t need another line and he said it makes sense to add another because there are cheaper plans and adding another line will make my bill cheaper. I asked for paperwork because it didn’t make sense. Fast forward to my bill for all 3 lines and I’m being billed $100 more every month for a phone that I didn’t want. I was lied to by an employee and the manager.  I just filed a complaint with BBB, I can’t believe they can get away with scamming their customers. I was more shocked when I googled AT&T scams 2022 and saw that many people were also scammed. Something needs to be done about employees and especially managers lying to customers. 

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