Shop holiday gifts while you still can - Everyone gets our best deals on any smartphone!
Trade In and Get Rewarded!
kg29's profile

1 Message

Tuesday, September 26th, 2023 2:00 PM

ATT ID Verification

I recently ordered a new phone and upon completing the ID Verification, I had the secure link sent to my MacBook and uploaded my ID from there because my phone is broken. I had done this last night but yet, my ID has still not been verified. Is there any way to fix this?

Community Support


225.8K Messages

3 months ago

Hey there! We understand you're concerned, so let's get you the information you need.


To answer your question, this is completely normal. It takes 24 to 48 hours for your documents to get verified. You will receive an update the moment the verification process is complete.


Hope this information helps, and thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist. 

Not finding what you're looking for?