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ATT ID Verification
I recently ordered a new phone and upon completing the ID Verification, I had the secure link sent to my MacBook and uploaded my ID from there because my phone is broken. I had done this last night but yet, my ID has still not been verified. Is there any way to fix this?
ATTHelp
Community Support
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225.8K Messages
3 months ago
Hey there! We understand you're concerned, so let's get you the information you need.
To answer your question, this is completely normal. It takes 24 to 48 hours for your documents to get verified. You will receive an update the moment the verification process is complete.
Hope this information helps, and thank you for visiting AT&T Community Forums!
MikeN, AT&T Community Specialist.
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