ATT cancelled order twice and then reduced the trade-in value for my phone
I have been trying to get a new iPhone from ATT. When the trading credit for my phone was $1000, I twice tried to order and pick up from a local store, where the order system claimed there were at least 2 of the model I wanted in stock. After “preparing” my order for more than 2 days each time, ATT cancelled the orders on me. (I did not want to have the phone delivered, because porch thieves are common in my neighborhood.) I even called the store, and the kind employee told me they had no iPhones and that the inventory system bore no relation to reality. He advised me to try Apple or BestBuy; neither of them had any either.
As of yesterday (Friday, 7 October), ATT has reduced the trade-in credit to $800.
I want the deal I tried several times to obtain. It feels like ATT has suckered me by advertising a particular deal, being unable to fulfill that deal, and to en reducing the deal available. This is almost like a bait and switch.
Please advise whether I can have the $1000 credit that I tried to obtain. Can a manager of some sort provide that? I can provide them with two different order Inumbers that show I tried, and the failure was on ATT’s end.