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Ittybittycomittee's profile

New Member

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9 Messages

Saturday, October 8th, 2022 3:46 PM

Closed

Arbitration process

I am currently filing a claim against AT&T for fraudulently going into my account and doing things that they did not have permission to do. I went into details about it with the person who helps send claims to the AAA and AT&T responded only offering me less that 4% of what I asked for so I wrote back and still haven’t gotten a response back. Since we are in the legal process and there hasn’t been a response, I’m thinking of taking it to social media because I have a large following there, and know it will go viral. But since this case is still opened, I’m wondering if I should wait until it’s closed to post, or if it doesn’t matter and I can post the situation anyway to make other AT&T customers & future customers aware? 

OttoPylot

ACE - Expert

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19.7K Messages

4 months ago

It's your choice to take it to social media platforms. Regardless of how many followers you have that will result in minimal to no impact at all to AT&T's bottom line. They are just too big. Besides, you are bound by the arbitration clause so whatever is decided in that process, that's it. Case closed.

ACE - Expert

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24.1K Messages

4 months ago

What does AAA have to do with your grievance?

If you are actually in the 'legal process', I would recommend that you consult with your attorney on this.

New Member

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9 Messages

4 months ago

The claim I filed gets sent to the AAA. If you read the post correctly I didn’t mention them in regards to me posting about my experience with ATT on my platform, I just mentioned them in regards to that’s who has my information that the representative sent off. ATT doesn’t contact you directly. We both have to contact someone that will contact AAA and that’s how the case gets helped with and solved. also, for the other response, that was no help either. I didn’t need a smart remark, I wanted to ask a question before I posted something and lost a case due to me posting on social media. Yes we know AT&T is a big company, but trust and believe with the amount of followers I have we can all file a (Edited per community guidelines) against AT&T if fraudulent activity is proven to of happened by a representative for this company. It happened it my case, and I’ve seen thousands of people on tiktok, fb, Twitter AND Instagram say the same thing. Next time try helping instead of being smart. 

(edited)

ACE - Sage

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104.2K Messages

4 months ago

I don't think it matters what you do. There's been quite a few people over the 8 years that I have been participating in this forum and not one of them has come back after small claims or arbitration to say that they have had any success.

Not. One. Single. Person.

Quite frequently someone will come back after a FCC or better Business bureau complaint and say that their issue was resolved to their satisfaction.

"May the odds be ever in your favor"

New Member

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9 Messages

4 months ago

Thanks so much! I will look into that. AT&T took a few thousand for me and only offered $300 back lol. So hopefully I get better help contacting the FCC OR BBB. Thank you for helping!

ACE - Expert

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24.1K Messages

4 months ago

AAA, aka Triple A, aka American Automobile Association?

I wanted to ask a question before I posted something and lost a case due to me posting on social media.

You would need to consult with an attorney with that question.

Here are your options:
Binding arbitration (see TOS for instructions)

Small claims court (under $10,000 in loss)

File a complaint with the BBB

File a complaint with the FCC

(edited)

OttoPylot

ACE - Expert

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19.7K Messages

4 months ago

@Ittybittycomittee  It depends, in part, on who you did business with. AT&T directly or an AT&T Retailer. They are totally different. Fraud is difficult to prove. If that is the case, I hope you win your case against AT&T. But again, we are just trying to be objective and offer suggestions. Your online following has no bearing at all on the outcome. That's why AT&T, and all of the other carriers have arbitration clauses in their agreements.

New Member

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9 Messages

4 months ago

No, the AAA is the American arbitration association. 

ACE - Expert

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24.1K Messages

4 months ago

Thank you for the clarity.

There should be some sort of contact information for the American Arbitration Association (https://adr.org/) if your case is on file with them.

ACE - Sage

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104.2K Messages

4 months ago

AT&T took a few thousand for me

😳

For what? 

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