
New Member
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13 Messages
Acceptable screen crack size for trade in
I'm eligible to trade-in my iPhone 11 and it's in excellent condition EXCEPT one very tiny crack on my screen. It is so tiny (maybe less than 2 mm) and it's hard to see unless you look at it very closely. I know full-trade in value for iPhone 11 is currently $800 and with cracked screen, it's only $350. I need to ship my phone for trade in and someone will review and issue me a credit after 3-4 weeks. I don't want to ship it without knowing the exact trade-in value I would get for my phone.
Is there any policy or website that specifically mentions about acceptable crack size for full trade-in value? Or regardless of the size, AT&T considers any crack as a "phone with cracked screen"?
Accepted Solution
Official Solution
GLIMMERMAN76
ACE - Expert
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23.5K Messages
4 months ago
Any crack is a crack.
0
Constructive
Employee
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30.4K Messages
4 months ago
Zero crack
0