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S

New Member

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3 Messages

Tue, Jul 20, 2021 4:15 AM

water sensors

I have been trying for a year and a half to get a replacement for a defective water sensor.  I was told 3 times, including yesterday that they were out of inventory.  A year ago I was given a case number.  Yesterday the rep would not own up to knowing about any previous complaint but offered to email me information about a special going on with Brinks.  That made me angry.  And she never mailed me the info either.  What is the deal here?

OttoPylot

ACE - Expert

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19.2K Messages

1 year ago

AT&T sells water sensors?

Juniper

ACE - Expert

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30.5K Messages

1 year ago

Isn't Brinks a competitor to AT&T Digital Life? If so then OP is contacting the wrong company.

New Member

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3 Messages

1 year ago

ATT Digital Life support.

Community Support

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7K Messages

1 year ago

@sgkimberling47  Hello. My apologies for the issue that you are having. I was able to locate your account based off of the email address that you have for the forum.  I had a specialist reach out to you and they have left you a voicemail with their direct line to contact them back so we can ship you a water sensor.

New Member

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3 Messages

1 year ago

I was contacted by a very competitant woman who worked out an arrangement with me that was very satisfactory.  The technician who arrived was thorough and complete.  Good experience!

Community Support

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7K Messages

1 year ago

@sgkimberling47 

That is great news and I am happy everything worked out.

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