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mlbc565's profile

Contributor

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1 Message

Wednesday, April 24th, 2019 6:43 PM

Monitored smoke detector options

I need to add monitored smoke detection to my home. After speaking with a Digital Life representative today and searching online:

  1. Is it accurate that AT&T Digital Life no longer offers monitored smoke equipment and/or services?
  2. If "yes" to #1, what 3rd party equipment options can I purchase to integrate with my AT&T Digital Life monitoring?

This is extremely important - thank you!

Community Support

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7K Messages

4 years ago

@mlbc565   Hello. It is true that we no longer offer the product. However, I may have a solution for you. If you could please click on my user name and then click "Send PM" to send me a private message with your name, address , account number and best contact phone number, I will see what solutions I can provide to you. Thank you

Community Support

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7K Messages

4 years ago

@mlbc565   Hello. I was able to locate your information based off of the email address that you used in the forum. Left you a voicemail. Just wanted you to know.

New Member

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2 Messages

2 years ago

can we share that info with everyone else?

j.holmes

Scholar

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187 Messages

2 years ago

Considering AT&T Digital Life no longer offers smoke detectors, is it safe to assume at a minimum you are still supporting smoke detectors for customers who already have them in place?  

Also, can you share why AT&T decided to discontinue offering smoker detectors?  Is this something I should be concerned about considering I currently have two (2)?  

Thanks.

jbeezely

Mentor

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53 Messages

2 years ago

An a more broader note, should I/we be concerned about AT&T downsizing their options?  I have various home automation equipment that I would hate to just stop working one day.  Should I be looking at alternative security vendors?

Community Support

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7K Messages

2 years ago

@jbeezely1  @j.holmes  Hello.  The original post is from almost 2 years ago and we had stopped carrying smoke detectors about 6 months prior. We stopped carrying them due to not being able to be the primary smoke detector in homes. Most municipalities require hard wired smoke detectors and they were not allowing us to be the primary so we stopped as ours are battery operated.  We do have support for customers with them in place already , we do not sell new.  Are either of you having an issue with yours?

I would not be concerned about downsizing options and your automation equipment/security would not just stop working. We are currently working on several projects right now , more to come.

New Member

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10 Messages

11 months ago

Can someone please tell me how I can get my hands on a smoke sensor now that they are no longer for sale. I am a new digital life customer and started my service long after they no longer offer the sensors for sale. However, the technician who installed my system made it clear that AT&T will still provide the monitored service if I can obtain them on my own. My insurance company requires monitored smoke alarm detectors so I am desperately trying to find an AT&T smoke sensor from a third party or a smoke sensor from another brand that is compatible. I would take any help or advice anyone can give. 

Community Support

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7K Messages

11 months ago

Hello,

 

Digital Life cannot monitor smoke sensors purchased from third-party providers. This includes old Digital Life smoke sensors purchased from others, eBay, etc.

New Member

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10 Messages

11 months ago

Wow. That is not the answer I was hoping to hear. Simply put, a customer who inherits a system that does not have smoke sensors cannot, under any circumstances, obtain them is what I'm hearing.  

(edited)

Community Support

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7K Messages

11 months ago

@NewHomePurchaser 

That is correct. AT&T Digital Life does not monitor add on smoke sensors. 

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