Tutor
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3 Messages
I'm not able to log in to my DigitalLife account
This has been happening for the past 3 days. App won't work to log in, and neither will trying to get to it by a browser. I'm fed up with this nonsense. Yesterday I waited 37 minutes for someone to answer the phone. I've been holding for 26 minutes already to try to get some help. This is so unprofessional and crappy service!!!!! I'm so sick of this whole thing.
jeffwski
Contributor
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2 Messages
6 years ago
I just chatted with a rep because I'm having trouble with my camera. They said they're doing maintenance on the app and web. I suggested they do it during off hours and provide a notification banner so they don't drive us crazy. (And ditto on the phone hold....)
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Lk2928
Employee
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6 Messages
6 years ago
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MKUTTI
Teacher
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17 Messages
6 years ago
Like many other users, I tried to connect today through the app my phone and received an error message that the system was not able to authenticate my credentials. These are stored details by my app, so it must have been a problem with the system. I was able to connect from my app on the PC using the same credentials, however the system would disconnect immediately disconnect. After several trials I received a message that my account has been temporarily locked and that I should try in one hour or call your service no.
I tried to call but had to wait for about half an hour. The representative tells me that this is a system-wide problem which started early today. The same thing happened to me last month but your representative poo-pooed me saying that I simply “forgot” my credentials – which is impossible since they are stored details.
After the many problems I have been experiencing since the installation and the frequent “system-wide” problems, I am starting to realize that I was basically duped to buy into an unreliable technology. Additionally - you are very prompt in sending me e-mails about the bill every month, but do not fill obligated to let me know that there is a system wide problem. This is unacceptable. With my previous alarm company, on the extremely rare occasion of a system wide problem, I would get a phone call and an e-mail.
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kr621969
Contributor
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1 Message
6 years ago
Just another customer with similar issues.. I have had Digital life for past 5 years.. Have not had much problem. But i have been unable to login to the app or the web since this morning.
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EFWEFWEFW
Contributor
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1 Message
6 years ago
I've never had a problem before. This is weird. Perhaps they/we were hacked?
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grante
Contributor
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1 Message
6 years ago
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MamaPeach
Tutor
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3 Messages
6 years ago
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ATTDigitalLifeCS
Community Support
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7K Messages
6 years ago
We experienced an outage on the app and web portal on yesterday. All issues have been resolved as of approximately 5 hrs ago this morning. We sincerely apologize for this inconvenience. Please let us know if you continue to experience any problems. Thank you!
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ritarector
Tutor
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4 Messages
6 years ago
I can get on the app on my computer, but hubs and I can't get on with our iphone apps. Is there a solution?
On hold 44 minutes.
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kdpearson1
Tutor
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6 Messages
6 years ago
The system always seems to in maintenance for the last few months. When are they going to get it right
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