MamaPeach's profile

Tutor

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3 Messages

Wednesday, December 21st, 2016 1:19 AM

I'm not able to log in to my DigitalLife account

This has been happening for the past 3 days. App won't work to log in, and neither will trying to get to it by a browser. I'm fed up with this nonsense. Yesterday I waited 37 minutes for someone to answer the phone. I've been holding for 26 minutes already to try to get some help. This is so unprofessional and crappy service!!!!! I'm so sick of this whole thing.

Contributor

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2 Messages

6 years ago

I just chatted with a rep because I'm having trouble with my camera. They said they're doing maintenance on the app and web. I suggested they do it during off hours and provide a notification banner so they don't drive us crazy. (And ditto on the phone hold....)

Employee

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6 Messages

6 years ago

That is what I was told three months ago in Sept when I couldn't log on for days.
MKUTTI

Teacher

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17 Messages

6 years ago

Like many other users, I tried to connect today through the app my phone and received an error message that the system was not able to authenticate my credentials. These are stored details by my app, so it must have been a problem with the system. I was able to connect from my app on the PC using the same credentials, however the system would disconnect immediately disconnect. After several trials I received a message that my account has been temporarily locked and that I should try in one hour or call your service no.

I tried to call but had to wait for about half an hour. The representative tells me that this is a system-wide problem which started early today. The same thing happened to me last month but your representative poo-pooed me saying that I simply “forgot” my credentials – which is impossible since they are stored details.

After the many problems I have been experiencing since the installation and the frequent “system-wide” problems, I am starting to realize that I was basically duped to buy into an unreliable technology. Additionally - you are very prompt in sending me e-mails about the bill every month, but do not fill obligated to let me know that there is a system wide problem. This is unacceptable. With my previous alarm company, on the extremely rare occasion of a system wide problem, I would get a phone call and an e-mail.

Contributor

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1 Message

6 years ago

Just another customer with similar issues.. I have had Digital life for past 5 years.. Have not had much problem. But i have been unable to login to the app or the web since this morning.

Contributor

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1 Message

6 years ago

I've never had a problem before.  This is weird.  Perhaps they/we were hacked?

Contributor

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1 Message

6 years ago

Me too. This is getting old. Was on vacation last week and was unable connect as well. Displayed unable to connect. Not authorized. If this is not fixed by tomorrow, will dump this system and get Protection back again. Would rather take a loss than experience these continual problems!

Tutor

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3 Messages

6 years ago

Granted I feel the same. This system has been a joke, and I've only had it 6 mos. They need to get their heads on straight. I've taken screen shots of every single time I've had problems logging in, and I WILL take it to an attorney to break my 2 year commitment.

Community Support

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7K Messages

6 years ago

We experienced an outage on the app and web portal on yesterday.  All issues have been resolved as of approximately 5 hrs ago this morning.  We sincerely apologize for this inconvenience.  Please let us know if you continue to experience any problems.  Thank you!

Tutor

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4 Messages

6 years ago

I can get on the app on my computer, but hubs and I can't get on with our iphone apps. Is there a solution?

On hold 44 minutes.

Tutor

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6 Messages

6 years ago

The system always seems to in maintenance for the last few months. When are they going to get it right

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