Employee
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3 Messages
I'm moving my service, taking all of the equipment but I'm still charged almost $500??!!
Was told by rep at an AT&T store that there was a special at the time and there were no equipment charges. I told him that we were planning to move within the next year. I was told that I could take the equipment with me and there would be just a small charge to install the equipment at the new location. So I had it installed.... I've already been charged $485... not even installed yet at the new house...... and I'm an att employee on top of that and I can't get anything other than "It's part of the process" from the robots in the Philippines.....
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTDigitalLifeCS
Community Support
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7K Messages
5 years ago
@rogergodding You have to click on my user name (ATTDigitalLifeCS) then the box pops up with the "Send PM" option.
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ATTDigitalLifeCS
Community Support
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7K Messages
5 years ago
@rogergodding Morning, please click on my user name and then click "Send PM" to send me a message with your name , address, contact info and account number, so that I can have this looked into and have someone contact you to resolve your issue. Thank you
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rogergodding
Employee
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3 Messages
5 years ago
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