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gyt752utrak98's profile

Contributor

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1 Message

Monday, June 18th, 2018 5:14 AM

How to Uninstall Digital Life

I just bought a home that has an ATT Digital Life security system installed. The account is not active, and I cannot afford to have the package. The front door has a keyless, keypad entry. It does not work. There is also an outside camera. All of the doors and windows have sensors, and the keypad/control arms itself randomly. Are there any instructions as to how to remove all of this equipment? If I just start removing sensors, will it set the alarm off?

 

Tutor

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5 Messages

4 years ago

Activate the service.  We've tried calling, email, etc, but it looks like we have to start all over again and just pay $549.

Community Support

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7K Messages

4 years ago

@TsoLremotsuCTTA Hello.  If you would please click on my user name and then click "Send PM" to send me a message with your name, address, and contact info , I will take a look and see if there are any other options for you. Thank you

Contributor

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3 Messages

3 years ago

I have the same problem- I am being told there is no way to reactivate existing equipment from a prior owner and that I will have to pay $549 to replace the equipment thats already there. That's asinine. Is there anything I can do?

Community Support

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7K Messages

3 years ago

@NewUser63431  Hello. I just responded to your private message

Contributor

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3 Messages

3 years ago

@TsoLremotsuCTTA Was anyone able to help you with this? I am being told the same thing by ATT- that if I can't force the prior owner to reactivate their account and transfer it to me, I have to pay the full $549. That's ridiculous.

Community Support

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7K Messages

3 years ago

@NewUser63431  Hello. Please check your private messages. I have responded to your message

Tutor

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5 Messages

3 years ago

No one helped. 

Tutor

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5 Messages

3 years ago

Nope.  We went with SimpliSafe.  It was really, really easy to install and they were super responsive.  The amount I paid for the new equipment was about the same amount AT&T wanted to extort from me to re-install the old system and the monthly fees are cheaper.

 

I threw the AT&T equipment in the trash.  That was cathartic.

Tutor

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2 Messages

3 years ago

  • How did you remove it? I want to remove mine. It hasn't  been active for years & it takes up a huge spot in closet plus the extra panel by my Xfinity active system. I want to throw mine away also.

Tutor

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2 Messages

3 years ago

I got it out, by hook or by crook:) I manhandled it out & threw it in the garbage since neither AT&T nor Xfinity would help. Lovely holes in the wall, so thankful for that. I temporarily put a canvas print up over one in entry way, I'll have to fix drywall in entry & closet another time.

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