Contributor
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1 Message
How to Uninstall Digital Life
I just bought a home that has an ATT Digital Life security system installed. The account is not active, and I cannot afford to have the package. The front door has a keyless, keypad entry. It does not work. There is also an outside camera. All of the doors and windows have sensors, and the keypad/control arms itself randomly. Are there any instructions as to how to remove all of this equipment? If I just start removing sensors, will it set the alarm off?
TsoLremotsuCTTA
Tutor
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5 Messages
4 years ago
Activate the service. We've tried calling, email, etc, but it looks like we have to start all over again and just pay $549.
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ATTDigitalLifeCS
Community Support
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7K Messages
4 years ago
@TsoLremotsuCTTA Hello. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, and contact info , I will take a look and see if there are any other options for you. Thank you
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NewUser63431
Contributor
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3 Messages
3 years ago
I have the same problem- I am being told there is no way to reactivate existing equipment from a prior owner and that I will have to pay $549 to replace the equipment thats already there. That's asinine. Is there anything I can do?
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ATTDigitalLifeCS
Community Support
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7K Messages
3 years ago
@NewUser63431 Hello. I just responded to your private message
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NewUser63431
Contributor
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3 Messages
3 years ago
@TsoLremotsuCTTA Was anyone able to help you with this? I am being told the same thing by ATT- that if I can't force the prior owner to reactivate their account and transfer it to me, I have to pay the full $549. That's ridiculous.
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ATTDigitalLifeCS
Community Support
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7K Messages
3 years ago
@NewUser63431 Hello. Please check your private messages. I have responded to your message
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TsoLremotsuCTTA
Tutor
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5 Messages
3 years ago
No one helped.
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TsoLremotsuCTTA
Tutor
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5 Messages
3 years ago
Nope. We went with SimpliSafe. It was really, really easy to install and they were super responsive. The amount I paid for the new equipment was about the same amount AT&T wanted to extort from me to re-install the old system and the monthly fees are cheaper.
I threw the AT&T equipment in the trash. That was cathartic.
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lsdavis19
Tutor
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2 Messages
3 years ago
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lsdavis19
Tutor
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2 Messages
3 years ago
I got it out, by hook or by crook:) I manhandled it out & threw it in the garbage since neither AT&T nor Xfinity would help. Lovely holes in the wall, so thankful for that. I temporarily put a canvas print up over one in entry way, I'll have to fix drywall in entry & closet another time.
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