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etagtme2's profile

Contributor

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2 Messages

Fri, Jun 22, 2018 8:33 PM

Closed

Activate service for new homeowner

I just moved into a house with all the digital Life equipment installed. How do I simply activate the service?

Community Support

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7K Messages

4 years ago

@etagtme2  Hello. In order to activate service there needs to be an order placed for service, and it will require a technician to come out to the home to activate all the equipment that is in the  home and ensure everything is functioning as designed. If you would like for me to have a specialist contact you , please  click on my user name and then click "Send PM" to send me a message with your name , address and contact info and I will have a specialist contact you. Thank you 

Contributor

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2 Messages

4 years ago

 Send PM is not an option and the contract me section is blank. I would like to hear how much this equipment check and activation will cost. Please PM me or call me.

Contributor

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3 Messages

4 years ago

Hello etagtme2

I just ran into the same issue. I moved into a home that already had the AT&T equipment. You will still have to pay the start up fee which is 349, 549, or 849 depending on which package you select. No one will give you a straight answer as to why you have to pay a startup fee for equipment that is already in there. I was told that since you are new they have to come out and "may" have to replace the old equipment so the fee is to cover the new equipment they have to install. That still doesn't make sense to me but oh well AT&T is a business I suppose. I was even told that the previous person could transfer the service to you but the equipment needs to remain active but no one could still tell me if you still have to pay the fee or not and how would a new person know that. But anyway I hope this information is helpful to you.

Community Support

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7K Messages

4 years ago

@halston30132  Hello. The pricing is dependent upon the package chosen. A lot of times when folks move out of a home, they have taken some of the equipment with them, cut wires, equipment doesn't work anymore (for a multitude of reasons), etc... we quote the price up front so that there is not an upset shock at the home if we do have to replace all the equipment while the tech is on site. As for transferring service, we only allow the transfers between family members/spouses and the account does need to be active at the time of transfer. If you have any questions, please feel free to let me know and I will assist you as best as I can. Have a wonderful day.

Contributor

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3 Messages

4 years ago

Hello Community Support

 

Actually you don't have to tell me the ripoff wait I'm sorry I meant pricing is based upon. If you read what I replied back to YOUR consumer who ask the question I disclosed to them the pricing is based upon the package selection. I even took a step further and disclosed to them the pricing (since you still didn't mention it). I did that because I don't want them to fill blindsided such as I have during this whole madness with installing services. And actually you don't have to go into the whole spill about why you charge for upfront services I have heard soooooo many different stories until it is ridiculous! Now what you could do is maybe perhaps have a meeting with the overall company to ensure this same story you fishing out to me is accurate across the company as a whole because at this point I don't believe anything else AT&T says..And by the way I don't believe anything is wrong with the current equipment in my home because the home is less than 6 months old and plus the equipment was blaring all nite long to where I had to unplug everything so obviously the system is in good working condition!...Sooo no I don't have any further questions and no you cannot assist me any further...Now you have wonderful day!

Community Support

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7K Messages

2 years ago

@susanv1808  Hello. Is there already existing equipment in the home?

New Member

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5 Messages

2 years ago

Yes - but I'd also like to add a few things

Community Support

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7K Messages

2 years ago

@susanv1808   Hello again. Ok, if you will respond back with the address, I can look to see what we installed in the home and verify with you what is still there for equipment (sometimes previous homeowners will remove equipment), then I can provide you with options for activating. I have marked your post private so that your personal information is not publicly shared.

New Member

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5 Messages

2 years ago

my address is 1808 Carpathian Way, Hughson, CA 96523.

They seem to have taken a ring or similar type of doorbell. I'd like to include that. Also, add the garage door. i'd like the ability to remotely open and close all doors

Community Support

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7K Messages

2 years ago

@susanv1808  Hello. Thank you for providing me the address. Ring or Nest video doorbells are a completely different service and do not work with AT&T Digital Life. Also, my apologies but we no longer provide new service in CA.

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