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Troubleshoot your device issues
Tricksyrox's profile

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1 Message

Sunday, February 13th, 2022 3:11 PM

Velocity 4G Lte Hotspot will not connect

As of 2/12/22, my Velocity hotspot will not connect to the internet. It is a 4G LTE hotspot. It has been working flawlessly for the past couple of years but as of yesterday, I cannot get connected to internet. I have tried connecting with my iPhone, Macbook and my iMac but cannot connect. I have rebooted, restarted, factory reset and updated software to no avail. According to the AT&T list, this device was not supposed to be affected by the 3g sunset but the timing is curious. 

I live in a very rural area and I rely on this hotspot for internet.



Community Support


207.9K Messages

1 year ago

Hello @,


We can definitely provide you with some additional troubleshooting steps for this issue that you're experiencing with your mobile hotspot device.


You can follow the steps at this link to troubleshoot limited or no connectivity.


Also, this article will describe what to do if the network is not found.


Hope this helps!


Sean, AT&T Community Specialist

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