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t_akonlmg's profile

New Member


1 Message

Sat, Sep 24, 2022 2:40 PM

Unlock request has never been processed

Submitted request for over 1 week ago. Keep saying it is processing. Never received an email and or request number. Please help


Community Support


204.1K Messages

2 months ago

We're here to help with your device unlock inquiry, @t_akonlmg


We understand that your request has been pending for over a week. This is typically due to the request not being confirmed. Have you checked your spam/junk folders for the confirmation email? It should be titled: We got your device unlock request.


In some instances a device unlock may be delayed because of account-related items or even fraud. Be sure to check out the general requirements for unlock request:

  • The device must be designed for use on, and locked to, the AT&T wireless network.
  • If a new AT&T device, active service for a period of time is required.
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.

Visit our unlock support page for the full list of requirements


Also, please let us know if you're an existing customer. This will help us determine what the next steps should be. 


Sydne, AT&T Community Specialist

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