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Bahaa2000's profile

New Member

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2 Messages

Thursday, February 23rd, 2023 8:59 PM

Unlock device

Greetings, respected members of the company.. I am a person residing in the United Arab Emirates, and I bought a Microsot surface duo device that belongs to your company some time ago. When checking the status of the SIM, it was found that it was locked for reasons from the main user of the device.. I want help on how to unlock it because it is inaccessible to the primary user  device, thank you

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

9 months ago

To unlock any device, use the unlock portal: https://att.com/deviceunlock

New Member

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2 Messages

9 months ago

Dear, I tried to unlock it, but I was told that the user of the device has installments for a new device, and I am a new user of the device, so why do I have anything to do with it!

Former Employee

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32.9K Messages

9 months ago

because he owes money for the phone, get a refund or sell it as locked to at&t, they wont unlock it 

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