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MaySummers's profile

New Member

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2 Messages

Monday, June 5th, 2023 1:33 PM

Unlock app not working

I have a phone that meets all the eligibility requirements for unlocking, and I applied through the website to get it unlocked. However, the email I got told me to just use the app, which crashes before exiting the loading screen. I don't have access to network coverage and can only use hotspot wifi as I'm not in the US at the moment and didn't know that my phone was locked in the first place so the sim card I bought won't work. I'm not active military. Could anyone help me with finding a solution?

Community Support

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232.9K Messages

1 year ago

Hello MaySummers, let's get you pointed in the right direction for support while traveling outside the US.

 

To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat https://www.att.com/contactus/index/wireless.html?tab=1

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

New Member

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2 Messages

1 year ago

I can't call because I don't have a sim card, and I log in to the website you posted and get an error, presumably because I'm not in the US

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