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Bruno55's profile

New Member

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3 Messages

Wednesday, August 3rd, 2022 4:43 PM

Turbo hotspot 2 warranty

I have a dead Turbo hotspot 2 that is 4 months old. Confirmed dead by an rep at an ATT store. Have called the prepaid support number  many times and getting no where with the offshore people who have no clue. I have been run in circles trying to get a replacement device. I have a loner netgear device from a friend that works fine with my sim card. I have been told I have to warranty this with the manufacturer. No clue who that is. I have also been told I must pay $70 to get this warrantied (not going to happen). I have also been told to return it to Walmart. After 30 days Wamart says its on ATT.  All of this talking to people you can barely understand and sometimes not at all. I have been transferred so many times i lost count. The next stop for this Turbo hotspot 2 may be the trash can. That maybe what ATT wants.

ATTHelp

Community Support

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207.7K Messages

6 months ago

Hello @Bruno55, we are here to help with your Turbo hotspot 2.

 

We understand how frustrating it is to be given the run around with no resolution. We recommend reviewing this article on how to exchange a device under warranty

 

We hope this helps!

 

Mellira, AT&T Community Specialist

New Member

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3 Messages

6 months ago

I first read that article and then followed the "contact us" link. That lead to all the above frustrations. Warranty support for prepaid devices is essentially non existent. My one contact with a real ATT employee was eventually transferred back to that horrible offshore prepaid support.

Sorry that didn't help.

(edited)

ATTHelp

Community Support

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207.7K Messages

6 months ago

We appreciate you for using our article to help you file for a warranty replacement, !

 

We'd like to go ahead and invite you in to a direct message, so we can help you replace your AT&T Turbo Hotspot 2. Once we meet in a private setting, we'll check if you're eligible for a warranty replacement. Then we'll work towards processing your claim.

 

In the meantime, have your login credentials ready for authenticating your wireless account. Keep an eye out for our direct message which is the chat icon next to the bell icon in the upper right corner of the Forums.

 

See you on the other end.

 

Jonye, AT&T Community Specialist

New Member

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3 Messages

6 months ago

&n(Edited per community guidelines)p;Well, it's been nearly two weeks since contact with a "Community Specialist" and one month since first contact with "Support". Checked back with community specialist after one week, was told I should be patient.Today it's more "thank you for your patience&n(Edited per community guidelines)p;
"...and "contacting the escalation department"...(Edited per community guidelines). Endless (Edited per community guidelines). To date, no solution, no warranty return. Frustrated, yep. Patient, no more.

(edited)

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