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angelalee's profile

Contributor

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1 Message

Fri, Apr 26, 2019 4:53 PM

text message records

trying to obtain records from jan 2018 -may 2018 text and call

Accepted Solution

Official Solution

ATTHelp

Community Support

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204.1K Messages

4 years ago

Hi @angelalee,

 

Thanks for reaching out to us! We'd love to assist you. You can view your last 18 months of bills and text/call usage online. If you want to view bills/usage beyond this range, then you will need to request reprints of the bills you need. You can request a copy of up to your last thirty-six months of bills.

 

Your first bill reprint of the year is free. After that, each reprint will be a $5 charge to offset costs incurred by AT&T. Each reprint will include texts, and call logs from that months. 

 

We hope this helps. If you have any further questions or concerns, please let us know. Thank you!

 

Collin, AT&T Community Specialist

Contributor

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1 Message

3 years ago

How do you request full text conversations from a text message within the last 18 months? 

sandblaster

ACE - Expert

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61K Messages

3 years ago


@tomczak52 wrote:

How do you request full text conversations from a text message within the last 18 months? 


@tomczak52 You don’t. ATT does not save your text content. The only thing logged is the date, time and number, not the actual message content.

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