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steveguillen's profile

New Member

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4 Messages

Fri, Jun 17, 2022 6:37 PM

Terms & Conditions Error: SSTNC-001: Make sure you've entered a valid 10-digit mobile number and 5-digit ZIP Code and try again.

I ordered two phones from an AT&T store. Everything looked fine until I saw a message "Before we can ship your order, please accept our terms and conditions." Doing so, I receive the above message. I tried the phone numbers from the two phones, and mine as the main account line. None work. Please assist, thank you.

New Member

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1 Message

3分前

Has this been resolved? I am getting the exact same error, under the same conditions. I've tried all our numbers, multiple zip codes, nothing works. Guess AT&T and us have different definitions of 10 and 5?

New Member

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4 Messages

3分前

@gprather10 their sales department took care of the issue. Call 800-288-2020 and explain your situation. They'll take care of it in a matter of seconds.

New Member

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2 Messages

2分前

Having the same issue, two phones and two watches.  Att.com/tc doesn't recognize any of our phone numbers or zip.  The sales associated I purchased everything through at the store were unable to figure it out or correct it.  Customer service wasn't able to help either.  So far haven't had any luck getting through to the sales department call center.  Pretty ridiculous.

New Member

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2 Messages

2分前

Sales department was unable to help, but after a few more calls to customer service I got someone who was able to go a few extra steps for us and fixed the issue on their end.   Definetly made up for the confusion.  The site for accepting terms and conditions must need an update. 

New Member

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4 Messages

18日前

Having the same problem and customer service can’t help. They just told me to keep trying, as if the issue will magically resolve itself. Extremely frustrated. 

New Member

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4 Messages

14日前

I have spent 2 days on this issue and the (Edited per community guidelines) cant help me. Plus my phone is down and I cant call anyone

(edited)

ATTHelp

Community Support

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200.4K Messages

13日前

Hello worldavi4, we're here to help with your with our website.

Let's meet in a Direct message to discuss your  website concerns. Please check your Direct Message inbox (it's the chat icon next to the bell icon, in the upper right corner of the forums).

Looking forward to speaking with you!

Carlton, AT&T Community Specialist

New Member

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3 Messages

13日前

I am having the same issue. I called customer service and they told me there were no issues, but now it's saying my phone is on hold. 

New Member

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4 Messages

13日前

I will post here a copy of the chat that I had with the ATT rep...very outrageous. And she said she would transfer me to someone who would help....and no one came on.

New Member

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1 Message

11日前

I am having the same issue and keep being told that my order is in progress, although the order is showing on hold on the app and website. I tried calling customer service, the store, and sales and I am getting the same result. Has anyone been able to get a concrete answer on what the actual issue is and what to tell the reps when calling in since it appears a lack of education on their part? Thanks.

New Member

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1 Message

11日前

I’m getting the same issue, but I contacted sales team and they told me that the terms have already been accepted and my order will ship out on Oct. 28th- Nov. 4th. Idk what’s going on, but they also said that people are getting orders shipped out earlier and it could or could not happen. They said there is nothing else they can do I was told they would override it, then told they can’t do that at all. Order still says hold when they said it’s accepted. 

(edited)

New Member

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2 Messages

6日前

Did anyone figure this out? Please

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