Terms & Conditions Error: SSTNC-001: Make sure you've entered a valid 10-digit mobile number and 5-digit ZIP Code and try again.

Has this been resolved? I am getting the exact same error, under the same conditions. I've tried all our numbers, multiple zip codes, nothing works. Guess AT&T and us have different definitions of 10 and 5?

@gprather10 their sales department took care of the issue. Call 800-288-2020 and explain your situation. They'll take care of it in a matter of seconds.

Having the same issue, two phones and two watches.  Att.com/tc doesn't recognize any of our phone numbers or zip.  The sales associated I purchased everything through at the store were unable to figure it out or correct it.  Customer service wasn't able to help either.  So far haven't had any luck getting through to the sales department call center.  Pretty ridiculous.

Sales department was unable to help, but after a few more calls to customer service I got someone who was able to go a few extra steps for us and fixed the issue on their end.   Definetly made up for the confusion.  The site for accepting terms and conditions must need an update. 

Having the same problem and customer service can’t help. They just told me to keep trying, as if the issue will magically resolve itself. Extremely frustrated. 

I have spent 2 days on this issue and the (Edited per community guidelines) cant help me. Plus my phone is down and I cant call anyone

I am having the same issue. I called customer service and they told me there were no issues, but now it's saying my phone is on hold. 

I will post here a copy of the chat that I had with the ATT rep...very outrageous. And she said she would transfer me to someone who would help....and no one came on.

I am having the same issue and keep being told that my order is in progress, although the order is showing on hold on the app and website. I tried calling customer service, the store, and sales and I am getting the same result. Has anyone been able to get a concrete answer on what the actual issue is and what to tell the reps when calling in since it appears a lack of education on their part? Thanks.