Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
S

New Member

 • 

3 Messages

Tue, Nov 3, 2020 12:51 AM

Tendered to Returns Agent

I returned my new iphone via USPS on Saturday October 31st. I got notification today (Monday November 3rd) from USPS    stating “Tendered to Returns Agent”. What does this mean?? Where is phone?? I only have 14 days to return it before I get charged for it. Please help!!!

ATTHelp

Community Support

 • 

195.8K Messages

2年前

Thank you for reaching out @sanglama.

 

We'd be happy to help with your iPhone return.

 

Was this a return through warranty/insurance or for a trade-in?

 

Please let us know so we can accurately assist.

 

Vincent, AT&T Community Specialist

New Member

 • 

3 Messages

2年前

I basically upgraded to an iphone 12 pro but wasn’t happy with the screen size so returned it within the 14 days trial period. 

ATTHelp

Community Support

 • 

195.8K Messages

2年前

Hello there @sanglama!

 

We want to advise that Tendered to Returns Agent indicates that your returned package is ready for pick up by the return logic agent at one of the post offices or processing facilities designated as a parcel return service location.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

New Member

 • 

3 Messages

2年前

How do i track it??

ATTHelp

Community Support

 • 

195.8K Messages

2年前

Hi @sanglama,

 

Concerning your return, we believe there is nothing more to do on your part. There is no way to track it beyond the return agent, but be assured that the logic agent is an AT&T agent who will take your package to the processing unit. 

 

We recommend you keep your tracking number for reference purposes and reach out to us should you need further assistance about this in the future.

 

Thank you for choosing AT&T.

 

Doyin, AT&T Community Specialist.

New Member

 • 

9 Messages

2年前

Hi sanglama, 

I am in the exact same situation right now and wanted to ask if you're problem has been solved? if so, how long did it take for them to receive the package? im going on 3 weeks and still have not received a refund. 

New Member

 • 

5 Messages

2年前

I need help for a similar problem. However my trade in was sent to returns vs the trade in label that came 10 days later. I need to get this phone accounted for or i will be charged 700$ for a phone i dont have. Please help!

New Member

 • 

9 Messages

2年前

@carlosh3477 I would advise you file a complaint with the FCC on the FCC website. They solved my problem in less than a week. 

New Member

 • 

2 Messages

1年前

I am having the same issue. They just started a case for me but If not resolved quickly it sounds like going to the FCC was helpful?

New Member

 • 

9 Messages

1年前

Yes they will have it resolved within a week!

New Member

 • 

1 Message

1年前

How long until it should be processed for a return after this message?

bcharmah

Teacher

 • 

30 Messages

1年前

I just discontinued my Directv service, and returned the equipment. Here is the tracking info. It took a full week to get to Sacramento, which is less than a two hour drive from here. And now I see this. Should I be assured that the equipment will be received by ATT?  Thanks.

August 26, 2021, 3:05 pm
Tendered to Returns Agent
WEST SACRAMENTO, CA 95799 
Shipping Partner:  FedEx
Your item has been tendered to the returns agent at 3:05 pm on August 26, 2021 in WEST SACRAMENTO, CA 95799. The Postal Service no longer has the item and no further tracking updates are expected.


August 25, 2021, 1:25 pm
Arrived at USPS Regional Facility
SACRAMENTO CA DISTRIBUTION CENTER 


August 18, 2021, 4:09 pm
USPS in possession of item
MURPHYS, CA 95247 

New Member

 • 

3 Messages

3分前

I am having the same issue.  What shold I do?

New Member

 • 

3 Messages

3分前

I am having the same issue.  What do I need to do?

New Member

 • 

3 Messages

3分前

I am having the same problem.  What do you do if phone is tendered to return agent?

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.