Troubleshoot your device issues
ronwis0122's profile

New Member

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2 Messages

Tuesday, March 15th, 2022 2:13 PM

Surface Pro 3 Issue

I had been using pro 3 for 2 years when it happened to drop and the panel got broken. I had it repaired and it worked alright but not as good as it has been working before. One day I put it on charge and it is not working ever since. No matter what I do it won't turn on. Has something like this happened to any of your gadgets? If so please tell me what did you do? I really like this gadget and want to use it again.

Constructive

Employee

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30.4K Messages

11 months ago

get it repaired or buy a new phone 

ATTHelp

Community Support

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207.7K Messages

11 months ago

Hey there ronwis0122, we want to help!

 

Lets meet in a Direct Message to discuss your Surface Pro 3 wont power on. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

 

We hope to hear from you!

 

Carlton, AT&T Community Specialist

New Member

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2 Messages

7 months ago

I have still not resolved the issue. 

ATTHelp

Community Support

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207.7K Messages

7 months ago

Hello @ronwis0122, we're happy to help with options for your Surface Pro 3. 

 

If your device is no longer working after being damaged, we recommend reviewing your Device protection options to see if your Surface Pro is eligible for repair through AT&T Protection. Once you sign in to your account click on "Fix or replace device" and follow the prompts. 

 

In addition, you can reach out to our ProTech support and is available to AT&T Protect Advantage plan subscribers and offers access to U.S.-based, expert technical support for your covered devices. Customers can call ProTech support at 888.4PROTECHdamaged you.

 

We're here if you have any questions. Thank you for reaching out to AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

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