New Member
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2 Messages
Surface Pro 3 Issue
I had been using pro 3 for 2 years when it happened to drop and the panel got broken. I had it repaired and it worked alright but not as good as it has been working before. One day I put it on charge and it is not working ever since. No matter what I do it won't turn on. Has something like this happened to any of your gadgets? If so please tell me what did you do? I really like this gadget and want to use it again.
Constructive
Employee
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30.4K Messages
11 months ago
get it repaired or buy a new phone
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ATTHelp
Community Support
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207.7K Messages
11 months ago
Hey there ronwis0122, we want to help!
Lets meet in a Direct Message to discuss your Surface Pro 3 wont power on. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
We hope to hear from you!
Carlton, AT&T Community Specialist
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ronwis0122
New Member
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2 Messages
7 months ago
I have still not resolved the issue.
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ATTHelp
Community Support
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207.7K Messages
7 months ago
Hello @ronwis0122, we're happy to help with options for your Surface Pro 3.
If your device is no longer working after being damaged, we recommend reviewing your Device protection options to see if your Surface Pro is eligible for repair through AT&T Protection. Once you sign in to your account click on "Fix or replace device" and follow the prompts.
In addition, you can reach out to our ProTech support and is available to AT&T Protect Advantage plan subscribers and offers access to U.S.-based, expert technical support for your covered devices. Customers can call ProTech support at 888.4PROTECHdamaged you.
We're here if you have any questions. Thank you for reaching out to AT&T Community Forums.
Alasani, AT&T Community Specialist
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