Surface Duo Unlock Request keeps getting denied

General advice:  If you're not going to use it on AT&T don't buy AT&T devices. The chances of you getting this unlocked are pretty slim.

Only AT&T can unlock an AT&T branded device.  Since there is an unlocked version, you should have purchased that and I would recommend returning this one and doing so.

Where did you buy the device? (Because if it was all that 'reputable' why not publish where you bought it?)

Thanks for the 'General Advice' - but I've had two previous Duo's unlocked without issue.  This is a replacement for one that I broke.

As for the 'reputable' question, it is literally from Amazon Refurbished through a provider called MallStop.  It's doubtful that mentioning MallStop would have advanced the issue in any way.

I'll await helpful comments.

Hi there, we understand your situation, and we are here to help provide information. 

Please let us know if you're an active AT&T customer, and we can take a look at what maybe causing this.

If you're not an existing customer with us, we suggest you return the device for a different one, or you can contact the merchant, and they will help you out.

Happy to help!

Thank you for visiting AT&T Community Forums.

Andrew, AT&T Community Specialist

Why would AT&T be willing to unlock thousands of Surface Duo devices (including 2 previously for me) and unwilling to unlock this one?  It seems implausible.   

I've even found other people online that have unlocked the same device this week, so it's unlikely there was a change in policy.

There are instructions on a Microsoft site.

https://support.microsoft.com/en-us/surface/unlock-an-at-t-locked-surface-duo-f1940ca9-4cd7-454b-bada-13b89e09877b

Hi @gplecas22,

We'll definitely help you in unlocking your device, please let us know if you're an existing AT&T customer, so we can take this into a private setting in DM to assist you better. 

Looking forward to your response. 

Thank you. 

Andrew, AT&T Community Specialist

Thanks Andrew,

I'm not a current AT&T customer.  This is the most recent  Request number: NUL211993418340.   I'd be happy to take this to DM.  I appreciate the help.

Best,

GP