Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Troubleshoot your device issues
tobankhot's profile

New Member


3 Messages

Monday, August 8th, 2022 1:23 PM

Pictures not sending via SMS

I switched from Verizon to ATT, but it's been pretty terrible so far. Aside from dropping / horrible call quality (will probably have to buy a booster), picture and videos that my wife never had an issue sending via Verizon, fail constantly with ATT. Maybe 15% make it through.

We are on wireless (tried 4 and 5g), we tried the Samsung Band app to force 4g, we changed messaging apps (went back to Google Messaging after nothing worked), and even did the 'enter your phone number' at a Google site to remove SMS features from previous phones.

No luck. I tried sending 3 pictures from my wife's phone to phone, something that worked 100% of the time previously, and usually quickly.. and after minutes, it still says 'Sending.' Eventually it will probably come up and say Failed.

Any other ideas how to make this work? My wife said she is ready to toss her new phone (S22 Ultra) in the toilet, and I'd like to avoid that.

ACE - Expert


64.7K Messages

2 years ago

By definition, SMS is text only. You can’t send pictures via SMS. A picture text is sent via MMS which requires a working cellular data connection. If you have a poor cellular data connection, that will definitely impact sending pictures.

2 Messages

10 months ago


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.