Troubleshoot your device issues

AT&T related help: Welcome back

Smileypl's profile

New Member


1 Message

Saturday, January 14th, 2023 10:35 PM

Phone won’t charge

Phone not charging but the charger works. It chargers other phones TYIA

ACE - Expert


20.1K Messages

2 months ago

Check with the phone's mfr. It's their product.

ACE - Sage


105.4K Messages

2 months ago

Phones are not AT&T (or Verizon, T-Mobile etc) product.   Most warranty for one year from purchase.  AT&T can replace some under their agreement with manufacturers.  

Contact AT&T to see if you have warranty coverage 



52 Messages

2 months ago

It sounds like you probably need a new battery. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.