
Contributor
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3 Messages
Not happy with replacement
I recently filed a claim on my Samsung Galaxy Note Pro. With my insurance, I chose to replace it. I was sent a Microsoft Surface 3. I am not pleased with this, as the only thing they have in common is they're both a tablet. Questionable on the Surface, as after working with it for 2 days, I can't get it to act like anything other than computer that looks like a tablet. Who/where can I contact to send this back and get the same thing I had sent to me? Thank you, Tammy
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @plady100!
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plady100
Contributor
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3 Messages
7 years ago
The only Samsung product I could get was a http://www.samsung.com/us/explore/galaxy-view-features-and-specs/. Way too big to leave the house. When I pay monthly for insurance I expect to get the product I have replaced with the same product. Especially since I don't abuse the insurance coverage.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
The fact the the policy says they can give you a different replacement device is a good reason NOT to get that insurance.
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David606
Employee
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3.5K Messages
7 years ago
That is not what the insurance terms and conditons state. It says they may substitute for a different product at their discretion. They cannot provide a replacement if they don't have that exact model available.
https://www.asurion.com/faqs/
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