Not able to reset the admin login on my Unite Express 2

Thank you for reaching back out to us, @Pkeegan1 . 

Try this support page for how to Reset The Wi-Fi Manager Log On. This page also provides a reset device tutorial!

Let us know if this helps!

TT, AT&T Community Specialist

Hello @Pkeegan1  we are here to help you with resetting your AT&T Unite Express 2.

Please follow the steps in this article for detailed instructions on how to Reset Your AT&T Unite Express 2 Device.

Try that and let us know if this helps!

Mellira, AT&T Community Specialist 

That process does not work, which is why I'm looking for an alternative.  The devices just power off and on and are not doing a factory reset.

I am having the exact same issue with the same device that I bought used. It is inconceivable to me that there is no alternative to reset this device! Would sure like to know if you are able to get this resolved. 

Hello @lizzieintn, we are here to help you with resetting your AT&T Unite Express 2.

We recommend reaching out to the manufacturer to help find a solution, if you are not able to do so using the steps in our article to Reset Your AT&T Unite Express 2 Device.

Let us know if you have any more questions or concerns!

Mellira, AT&T Community Specialist

Thanks for your response Mellira, but I have already tried to reset this device per the instructions in the document you reference.

If I was able to login to the device, it would not be an issue, but once the option to reset the device has been disabled within the settings AND the default password has been changed, it becomes impossible unless the changed password is given to a new owner. The option to disable factory reset by using the on/off button is apparently an at&t modification, as it is not an option with the non at&t variation of this device. One would think since at&t made this modification, they would also know how to get around it...but apparently not.

As you suggested, I will contact netgear and see if they can help, but I have my doubts.