Netgear Aircard 770S doesn't work with new AT&T Sim Cards
I have a Netgear Aircard A770S, during the pandemic the account wasn't used for 2 years so AT&T deleted the MyGoPhone account. The unit powers up just fine and says "Registration Error SIM not provisioned - MM#2". Called customer service and they explained the account had been deleted due to inactivity, I had to go to an AT&T store to activate a new account. Went to the local store paid $55 for account activation and 15gB of data, put the new SIM card in the Hotspot and it doesn't connect to the AT&T network, put the original SIM card in and the device is working just fine connects to the AT&T network no problem, there is no account associated to that SIM Card. Spent 4 hours at the AT&T store on the Phone with customer service, until Laura the supervisor said she has done everything she can do to help me. Laura transferred me to AT&T billing, for a refund and billing said there is no refunds for Pre-paid accounts, customer service said they would credit my prepaid account (which does me absolutely no good) for the 15gB ($35) but not for the account activation ($15), and the store manager said he has no way to issue any refund on prepaid accounts. So basically AT&T is saying sorry, no hotspot and no money.
It is definitely an issue with the new SIM Cards, tried 3 different SIM cards at the store and all of them did the same thing, no connection to the AT&T network, but the old SIM card connects to the AT&T network but isn't on an active account (and apparently there is no way to reactivate it.) So, So Frustrating. Then double it because I have 2 hotspots and tried to reactivate both of them, total $110.