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Troubleshoot your device issues
Q

New Member

 • 

4 Messages

Friday, June 26th, 2020 10:08 PM

Closed

LG B470 - AT&T Address book

we just activated a new lg b470, please tell me how to stop the AT&T adress book

from trynig to load every time we open contacts. Thank You

ATTHelp

Community Support

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207.9K Messages

3 years ago

Hi @qazxswedc'

 

Thank you for reaching out. We'd love to take a closer look.

 

For your new LG B470, have you tried to reset/power cycle the device in order to fix any errors that may be occurring with the AT&T address book application? Also, did you try to troubleshoot your device to see if you can resolve the error?

 

Let us know if any attempt works, otherwise we can explore other options.

 

Doyin, AT&T Community Specialist.

New Member

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4 Messages

Thanks for the advice, the phone is with an elderly parent, that I will see tuesday and I will try powering it off then on.

The AT&T adress book was discontinued several years ago, so when we open contacts the phone tries to connect to the AT&T adress book server which no longer exists, after trying for about 30 to 40 seconds it finally allows the contact list to open

ATTHelp

Community Support

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207.9K Messages

Hi @qazxswedc,

 

Aside from turning it on/off, you may have to try and disable the app entirely. Since the app is preloaded onto the phone, you'll have to disable it through the settings. Try accessing the settings, and look for Apps. If the Address Book is present, see if you are able to disable it entirely. 

 

Let us know if this works!

 

Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

Thanks for the advice  : )

 

New Member

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4 Messages

To: Doyin, AT&T Community Specialist

 

The advice you gave me to power down the phone

and turn it back on worked !!!

 

Thank you for the help. 86 year old Mom is thrilled  : )

 

P.S.  Thanks to Collin, AT&T Community Specialist for offering

your advice, thanks for caring  : )

 

 

 

 

ATTHelp

Community Support

 • 

207.9K Messages

Greetings @qazxswedc,

 

Thank you for the feedback, We are glad that our recommendation worked. We are even more excited that mom's phone is now working as desired.

 

Please feel free to reach out to us in the future if you need any form of assistance.

 

Thank you once again.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
jgsgd3455

New Member

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97 Messages

2 years ago

SEE MY RELATED QUESTION - I AM STILL GETTING THE ADDRESS BOOK

Tutor

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12 Messages

2 years ago

Have same problem.  On & off didn't work, but, when it starts 'opening address book', if I press cancel, it immediately opens my contacts.

ACE - Sage

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104.3K Messages

2 years ago

 The LG B470 is a 3-g only phone which means it will have to be replaced when 3-g shuts down anyway. Your new LTE phone will not have the AT&T address book on it. If you want to get ahead of the problem, consider switching to a new phone sooner rather than later. The Cingular flip 4 seems to be the closest option.   If you're willing to pay a little more for a more durable phone oh, there is a rugged flip phone available for about $189. Keep checking the website as these flip phones sell out quickly

jgsgd3455

New Member

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97 Messages

2 years ago

Unfortunately - AT&T does not seem to carry any phones that meet the needs I require.  I have been a loyal customer since the Cigular days.  Now, I just found out that my two wireless home phones may not work in a couple months and I need them because I don't get cell service here in the mountains.  So after 20 some years, I may have to switch carriers/phones and pay twice as much.  It is bad enough I am paying for services I don't use now.  I need a cell phone with actual keys that I can feel and has a voice key tone option like my current LGB470.  I used to have a Pantech Breeze, till AT&T told me I couldn't use it.  We had gotten the Pantech Breeze for my father who had tremors and it was perfect as it would let him know he was was hitting the correct key.  I am curious what the Amish are going to do as they are the ones that introduced my family to the wireless home phones.  They were perfect because they have antenna's.  Our Amish friends used them with a battery pac generator.  Since I don't have signal on my cell phone, the antenna on the wireless home phone is perfect and I have all 3 lines on one account.  Pay $10.00 month plus taxes and fees for the wireless home phones.  

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