IFWA40 Rebooting issue

We are here to help you with your wireless router IFWA 40, QuinnPappy.

We do understand how important it is to make sure you have a strong connection to be able to make calls from your landline. 

Thank you for letting us know what steps you have already tried. 

Let's try resetting the device:

• From the back of the device, press and hold the RESET button for 15 seconds using a pen, paperclip, or SIM removal tool. This will also help refresh your device.
  
  If that doesnt help, you can also perform a factor data reset:
  
• From a device that is connected to the AT&T Wireless Internet network, open the web browser and go to http://attwirelessinternet.

• Enter your Login, then click LOGIN. 3. Click the System tab then click Configuration. Click PERFORM RESET to perform a factory data reset.
  
  Note: You will be prompted to click OK to confirm.

Also, we can use a little more information. 

• Do you have trouble connecting other devices to your wireless router? This will help us determine our next steps.
• What plan are you currently on? This will help us determine your account type. 
• If you are able to connect other devices to your wireless router, does it reboot on its own as well? This will also help with our next steps.

Try these steps and let us know how it goes! We look forward to your response.

Clarissa, AT&T Community Specialist 

Did a reset per instructions. It did not fix the issue. The unit receives four bars for signal strength.

Thank you for the response, QuinnPappy.

Let's meet in a DM to further proceed with our next steps. You will find a chat icon next to a bell icon in the upper right corner of this page. Our next message will appear there.

Thank you for contacting AT&T Community Forums. We look forward to your response. 

Clarissa, AT&T Community Specialist 

My issue has not been resolved. They have closed my case # 20230106-155529518,  stating local network issues. I really think that it is the unit is defective. It is now shutting down and restarting even when there is no call coming in or going out. I would appreciate to have the unit replaced. 

Hi there QuinnPappy, we're here to help you with your IFWA40 rebooting inquiry.

We do understand how important it is to make sure you are able to make and receive calls. So let's meet in a direct message, by locating the chat icon in the upper right-hand corner of the forums page, in order to dive a little deeper into some troubleshooting steps.

We look forward to chatting with you soon.

Ashley, AT&T Community Specialist 

Hello there QuinnPappy, we appreciate your feedback of your case status.

Thank you for reaching out to the AT&T Community Forums.

Ashley, AT&T Community Specialist

I clicked on the direct message, but I can only see the old thread.

Hi there QuinnPappy.

Since your previous direct message has closed, we will need you to create a new thread, so we can continue assisting you with your internet concern.

Thank you for reaching out to the AT&T Community Forums.

Ashley, AT&T Community Specialist 

Please create a new thread. My concern is not about Internet. The unit is used to receive and make telephone calls and that is it.