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Paul Okoroafor 's profile

New Member

 • 

7 Messages

Thu, Jun 2, 2022 6:53 PM

I need to unlock phone

I am from Nigeria. I bought a Microsoft Lumia 950 motherboard from eBay. Unfortunately, it is network locked to AT&T network. That network is not available in Nigeria. I need help to unlock it so that I can use other network.
I am,
Paul 

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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58.8K Messages

2分前

Motherboard? Anyway, if it has an imei, use the unlock portal. I suspect an unlock code is no longer available, though.

https://www.att.com/deviceunlock/

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.8K Messages

2分前

Hello @Paul Okoroafor we're happy to help with options to unlock your device.

 

In addition, to the information provided by @sandblaster. If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the requirements listed below.  You'll also find information about why your request may have been denied. Here are the General Requirements for All Unlock Requests:

  • The device must be designed for use on, and locked to, the AT&T wireless network. 
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list

Keep in mind: eBay & Non-AT&T Purchases

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Follow these steps if you meet the requirments to unlock the device. 

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

If additional assistance is needed with your unlock request, to best serve you while out of the country; please call +1.314.925.6925 (free from device). We're here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

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7 Messages

2分前

Thanks. I will try that.

New Member

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7 Messages

2分前

Good day sir. I followed your direction and I got this mail:

Use these instructions to unlock your device.

Device IMEI number: 351846070148946
Request number: NUL115853545704
 
Hi PAUL ,
 
Your unlock code: 08187063574455672008
 
Unlock instructions:

Ten unsuccessful unlock attempts permanently locks the device to the AT&T network.

1. Switch the device off.

2. Remove the AT&T SIM card.

3. Insert a non-AT&T SIM card.

4. Switch the device on.

5. Go to the Windows 8.1 Start screen and launch AT&TAllAccess.

6. Enter the unlock code (8 digits) and tap Unlock device. The device is now unlocked.

\
 
Contact your manufacturer if you have additional questions.
 
Thanks for choosing us,
AT&T
 
This is an automated email. If you reply to this address, we won't get it.

Unfortunately I don't have the 8 digit unlock code, the only code that I now have is the above given to me and it longer than 8 digits, moreover, some of the description did not match my phone- eg: my phone is window 10 not 8.1. i didn't find AT&TAll access in windows start screen. I really don't know what to do.

Any help for me please?

Paul from Nigeria.

ATTHelp

Community Support

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195.8K Messages

2分前

Hello @Paul Okoroafor  we'll be glad to provide you with detailed information on what the 8-Digit code is.  You can learn how to find it on our PUK Support page.

 

The 8 Digit code requested is the PUK  which stands for the Pin Unlock Key.  Follow these steps to access your 8 digit unlock code. 

  1. Go to your account overview and open the My wireless section.
  2. Scroll to My devices & add-ons and choose the device that needs a PUK code.
  3. Select Manage my device.
  4. Under See device options, select Get your PIN unlock key (PUK).

Keep in mind: If your device displays PUK2 or PUK blocked call operator, then the wrong PUK code was entered 10 or more times in a row. The SIM card is blocked and must be replaced. For additional support sign in to Troubleshoot & Resolve and select the device that needs the PUK code. 

  • In addition, you can visit the AT&T AllAccess App  to Monitor data usage, set up alerts, and eliminate overages with AT&T AllAccess data monitoring tools. which requires an Android tablet, Windows 8.1 or higher, or a USB modem with AT&T mobile broadband.

In regard to the device you will need to contact your manufacturer if you have additional questions. While out of the country; please call +1.314.925.6925 (free from device). Thank you for reaching out to AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

New Member

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7 Messages

2分前

Thanks a lot. I will try it .

New Member

 • 

7 Messages

2分前

Thank you for your support so far. I am still having challenges. The PUK given to me by my service provider in Nigeria is not accepted. The device said that its wrong code. The reason I guess is because as I said in my first post, I have not used AT&T services in the device before because is not available in Nigeria. I don't even knew about the organization before until I got this problem. my phone motherboard got bad and I mistakenly bought online AT&T locked motherboard from eBay. That is how I landed into this problem. I can't send it back to the merchant because it had been fixed to my phone and I don't know if they will accept it back. Besides, the merchant did not ship to Nigeria, I bought it through a friend that lives in Texas who send it through a friend coming to Nigeria. It appears that I am helpless, that is why I opted for the forum may be God spirited person from the organization could help me.

Thank you for been there. Jehovah's blessings.

Paul

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