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rirexport's profile

New Member

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4 Messages

Thu, Jun 30, 2022 5:43 PM

I have a prepaid phone (30 DLLS PLAN) I am at Mexico Right now and need to call to US

I have a prepaid phone (30 DLLS PLAN), I am at Mexico Right now and need to call to US but I cannot complete the call.

I just receive calls from US.

Constructive

Employee

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28.7K Messages

2分前

are you dialing the full 11 digit number? 1 plus area code then number?

New Member

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4 Messages

2分前

Yes, I tried but the call is not successful. It says call ended

Constructive

Employee

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28.7K Messages

2分前

what make and model phone? it may not be on at&t list of compatible phones

New Member

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4 Messages

2分前

Motorola Moto G Pure

Constructive

Employee

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28.7K Messages

2分前

@formerlyknownas is that phone on the whitelist? im on my phone so dont have the links to the list

tonydi

ACE - Guru

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6.3K Messages

2分前

Moving this whole thread from Email to the Wireless forum.

New Member

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4 Messages

2分前

I buy the prepaid at&t phone in Walmart

sandblaster

ACE - Expert

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58.9K Messages

2分前

@Constructive Whether or not the phone is on the whitelist doesn’t matter if they are in Mexico. Besides, they can receive calls so whatever the issue, it’s not phone compatibility.

ACE - Sage

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98.8K Messages

2分前

I can't say enough if you are still using your AT&T SIM card and service, and calling a US number, you do not need to dial the one. You call the US with the 10-digit phone number as usually would

800 numbers and short numbers like 611 and 811 will not work.

ATTHelp

Community Support

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196.2K Messages

2分前

We understand the importance of being able to make calls from Mexico, @rirexport

 

The Ace's on this thread shared some really helpful information.

 

Here's how to call or text in Canada and Mexico with AT&T PREPAID:

  • To the U.S. from Canada or Mexico:
    • Tap +1, then the area code and local number.
  • Within Canada or Mexico:
    • Tap +1 for Canada or +52 for Mexico and then the local number.

If that doesn't work, try these tips to fix problems making and receiving phone calls with AT&T PREPAID:

For additional help please contact our international customer service at +1.314.925.6925. 

 

Thanks for visiting our community! 

 

Sydne, AT&T Community Specialist

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