New Member
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2 Messages
How do I activate a SIM device with my phone number?
I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't call to 611 or anywhere. I do not have access to any other phone during the work day.
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Official Solution
sandblaster
ACE - Expert
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63.9K Messages
1 year ago
This sounds like prepaid. To activate a prepaid SIM card with an existing number, you need to call. If you activate online, you will get a new number assigned.
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Grad0507
New Member
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2 Messages
1 year ago
When I click on Update Device it says to call a number.
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spoom2
Expert
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18K Messages
1 year ago
Moving to wireless not clear what device.
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ATTHelp
Community Support
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215.4K Messages
1 year ago
Hello @Grad0507, allow us to help with activating your SIM card and/or device.
You'll need to visit our AT&T activation portal online in order to activate your device with us. You have options to choose whether you need to activate a device or SIM card.
Also to better assist, we'll need to confirm a few details:
Feel free to reach back out and let us know the following!
Lynn, AT&T Community Specialist
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