hotspot turbo 2 stopped connecting

Let's work together to get your hotspot device back working properly, @tmprince1067.

We have a few reset options that we'd like you to try to help restore your device's connection: 

• Power cycle the device. (Press and hold the Power button on top of the device to turn the device off. Press and hold the Power button again to turn the device on.)
• Factory reset on the device. (Insert a paperclip or sim tool into the reset hole on the bottom of the device, then hold for 6 seconds. The AT&T Turbo Hotspot 2 will factory reset.)
• Factory reset on management website. (Enter your Login Password, then click Login. Click the System drop-down menu on the left side of the screen, then click Factory Reset. Click Reset, then click Confirm. The AT&T Turbo Hotspot 2 will factory reset.)

Please let us know how this works for you. 

Sydne, AT&T Community Specialist

My device wont connect, the phone number now says UNKNOWN! I cant get into my webUI portal to access because its gor to be connected first. Help me ?? 

Ive done all that i can yall suggested amd still nothing. 

Help?