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Troubleshoot your device issues

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1 Message

Tuesday, July 21st, 2020 5:00 AM

Google is locked on my motorola G7

I bought a motorola g7 and I checked the imei and it was not stolen then I realized it was google locked and have no idea how to bypass it please help me get in my phone

Accepted Solution

Official Solution

ACE - Expert


23.9K Messages

4 years ago

If its google locked the only person that can get rid of it is the original owner.  My guess is it has factory reset protection on also.

Community Support


232.3K Messages

4 years ago

Hi @Jrd0384,


Thank you for reaching out. We are more than happy to take a closer look.


We are curious to know what carrier the G7 was initially purchased from. Also, what exactly did you mean when you said you could not get in to the phone? Is the screen locked so that you could not get into the applications? From whom did you purchase this device? Did you try to do factory reset?


With more information, we'd be able to assist further.


Doyin, AT&T Community Specialist.

ACE - Sage


117.8K Messages

4 years ago

This is correct.  👆. Only the user who locked it can remove the lock. 

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