Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Troubleshoot your device issues
mandaboyd's profile



1 Message

Tuesday, July 14th, 2015 2:00 AM

Go Phone Refill Not Working

I just purchased a refill card for my go phone and it will not let me diall the *888* number followed by the pin and when I call the 800 number from another phone, it says that my phone number is not recognized after I enter it. 

Accepted Solution

Official Solution

Community Support


15.2K Messages

9 years ago

Hi there @mandaboyd


I’m sorry to hear that you have been unable to apply your GoPhone refill card. I would recommend attempting to refill your account online. To do so:


  1. Go to myAT&T, and log in with your GoPhone wireless number and 4-digit password.
  2. Select Refill Account and choose GoPhone Refill Card.
  3. Enter the card PIN, and then select Refill Now.

I hope this helps!





3 Messages

8 years ago

 I started with Z222 3 weeks ago now says account due, tried to do on line says my cell number sans spaces is not that of a go-phone user.



2 Messages

7 years ago

Where is go phone number??
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.