Tutor
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5 Messages
Formerly T-Mobile LG Stylo 4 not working at my Home
I purchased an unlocked LG Stylo 4 (LM-Q710TS) from an individual. I took it to an AT&T store where they verified that it was unlocked, set me up with AT&T service, verified that I have AT&T service where I live and made sure it was working for voice, text & data. When I got home, 70 miles away, I had no service for anything.
A week later I took it to another store where they told me that they think it has something to do with it originally being a T-mobile phone -- I do NOT have T-Mobile service where I live.
Another week later, I took it to a T-Mobile store and they could not understand why it wouldn't work at my home since it worked "in the city".
So far, I've paid for a phone that I haven't been able to use and already 1/2 month of AT&T service -- which I cannot use at my home or other more local towns to where I live (99+% of the time).
Any help would be appreciated.
formerlyknownas
ACE - Sage
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111K Messages
4 years ago
I’m not sure what you expect for a reply? If you are using AT&T service that has nothing to do with T-Mobile anymore. The phone has the same bands for AT&T and T-Mobile service, you would just be now using AT&T towers instead of T-Mobile towers. Do you have other phones that work with AT&T service in your area?
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SherAnn
Tutor
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5 Messages
4 years ago
That's why it is so puzzling that this phone does NOT. But again, as I
mentioned, the only thing I can see different, is that the phone is
"branded" for T-mobile and there is no T-mobile service in this area -- but
works in areas that DO have T-mobile service, even though it is currently
set up to use AT&T service. I am quite sure there is something in the
settings, software or firmware that is preventing it from working here.
I was reading something last night about setting up an APN with
wap.cingular information. I tried that but it didn't help (though, perhaps,
the setup info was not correct???).
So, again, I'm looking for whatever suggestions anyone might have ;-D
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formerlyknownas
ACE - Sage
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111K Messages
4 years ago
Worth a try. https://www.att.com/esupport/article.html?_escaped_fragment_=/wireless/KM1062162&gsi=2tm6vr
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SherAnn
Tutor
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5 Messages
4 years ago
find it by searching the AT&T database or using the wayback machine. I'd
LOVE to try it if I can find it ;-D
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formerlyknownas
ACE - Sage
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111K Messages
4 years ago
For some reason there are a whole bunch of broken links. That one worked the other day when I tried it after I posted now it does not. I get a 404 error. See photo
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SherAnn
Tutor
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5 Messages
4 years ago
restarting), but it was definitely worth a try!
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formerlyknownas
ACE - Sage
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111K Messages
4 years ago
Unfortunately the only conclusion I can draw is that the AT&T coverage near your home is not as good as the map indicated .
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SherAnn
Tutor
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5 Messages
4 years ago
problems. All the maps show full solid coverage here, too. There still have
to be some other answer.
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formerlyknownas
ACE - Sage
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111K Messages
4 years ago
https://www.gsmarena.com/lg_q_stylo_4-9251.php
Don’t know what to tell you it has the same bands for AT&T as for T-Mobile. The phone was also sold by cricket which is wholly owned by AT&T.
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