Deteriorating Coverage & Unusable Device: Canceling Nighthawk Hotspot Installment Balance Dilemma!
I'm writing to address ongoing service problems that have left me deeply frustrated. I purchased a Netgear Nighthawk Hotspot through AT&T's installment plan to use as our primary internet source.
Initially, it performed well. However, over the past year, AT&T's signal quality in my area has deteriorated significantly. Now, we're lucky to get even a single signal bar on the Nighthawk Hotspot or our iPhones. This situation disrupts our work, as we both work from home.
Despite multiple attempts to resolve the issue with AT&T customer support, I've received no meaningful assistance or explanation for the signal decline. Consequently, today I removed the hotspot from my AT&T plan and found an alternative ISP.
However, I still owe $184.08 on the Nighthawk Hotspot. Given its unusability due to AT&T's coverage and support issues, it's unfair to expect me to pay this balance. I'm willing to return the device, which works well in areas with good AT&T coverage.
Please review my case and provide a prompt resolution. I believe customers shouldn't bear the cost of devices rendered useless by factors beyond their control.
Thank you for your attention. I eagerly await a timely response and a fair resolution. If necessary, I may need to escalate this matter to regulatory bodies such as the FCC and Better Business Bureau to seek a just resolution, and will consider switching my family mobile plan and remaining devices to another carrier.