Damaged device hasn't been found in Warehouse and I have proofs that it was returned to Flower Mound, Tx return center

We can certainly understand your concerns @Gio10.

Please be advised since this was a device insurance claim filed through Asurion, you'll need to reach out them directly at 888-562-8662 for further assistance.

We do apologize for the inconvenience and we hope your able to find a resolution through them.

Thanks for reaching out to the community!

Lynn, AT&T Community Specialist

your beef is with asurion not at&t, at&t has no control over asurion business dealings

I have spoke with an Asurion Representative last week and he stated tahta the device was in the warehouse but wasn't fully scanned, today I called again and they told me they don't have anything on warehouse.  They are only bouncing the ball. I don't know what to do know. This is getting frustrating.  

Same thing with me.What did they do?It's definitely frustrating

It took 4 months for them to find it. I called Assurion and AT&T. Super frustrating.  I would keep notes of who I speaking to and called every 3rd day. Why was I suppose to pay for a device that was returned and received.  Watch out with the tracking # because after several months its shows that it no longer exists.

Thank you for the response.Its very very frustrating.The place in flower mound is it an att warehouse?