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djames1999's profile

Tutor

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11 Messages

Saturday, December 6th, 2014 12:04 AM

Asurion Insurance Question - Do you get the same phone as a replacement?

Hello, good evening all!

My phone was dropped in water accidentally about a month ago, and I have been trying not to file an insurance claim. The phone works, but the rear camera does not, and the screen goes wacky sometimes. My question is: if I file a claim, will I get the phone that Asurion says that I will? My current phone is an iphone 5 16 GB, and when filing the claim it says that is what I will get. I have read on some threads, though, that you might possibly get a different equally valued phone, or the next model. Is there any gurantee that I will get this phone, or is there still a possibility that I will get a different one? Has anybody had any experience with filing a claim on your iPhone 5? Did you get the same phone as a replacement, or did you get a different model?

I ask because I figured that if AT&T did not offer the iphone 5 anymore, that asurion would do the same and have to replace with a different model..?

 

[Subject edited for better exposure]

Contributor

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2 Messages

5 years ago

You get the same phone but not always the same color. I filled a claim now I have a lavender phone but  I was told that color is not available so if i want a new phone i have to go with the blue. I dont understand that, and I still have to pay a high deductible along with paying monthly. NOT FAIR!!!!

ACE - Sage

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113.3K Messages

5 years ago

That’s how asurion works.  Example: Customers who bought the special edition red iPhone, did not get a red one as a replacement through warranty or insurance.   If the phone works, that’s all that is required. 

Tutor

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11 Messages

5 years ago

I would have went with another phone insurer but the AT&T store wouldn't let me.  Every time I have ever had to deal with Asurion it has cost me a lot of money and taken MONTHS like 6-8 MONTHS to get my replacement because they needed more information and they called and left me voice mails...... on my broken phone.....  How are these people still in business?

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