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Skniekamp's profile

New Member

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4 Messages

Monday, February 27th, 2023 9:16 PM

Premier VS My Att Loop

In Feb 2022 I was "Switch" from my Preimer Account login to a MY AT&T.  I now have NO ACCESS to my account.  I have tried for over a year to get this fixed and continue to get the run around but always with a PROMISE THEY WILL GET RIGHT BACK TO ME!

Do I just need to get a new provider or what?

Sharon

Community Support

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232.3K Messages

1 year ago

Thank you for bringing this to our attention @Skniekamp.

 

I know the impact this may have, and we're here to get you the assistance you need.

  • Is this a business account you're referring to? If so we would need to get you to the correct department for further assistance.

We're waiting on your response!

 

Marilyn, AT&T Community Specialist

New Member

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4 Messages

1 year ago

It is a business account

Community Support

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232.3K Messages

1 year ago

Hi @Skniekamp,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media

New Member

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4 Messages

1 year ago

I tried the direct message but as with the phone calls - NOTHING Happen -maybe I don't know how to use the Direct message

New Member

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4 Messages

1 year ago

Just Tried Direct Message again - Fingers Crossed!!!

New Member

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1 Message

1 year ago

I'm having the same problem as you with my business account. It's an endless loop really. I don't have much confidence in getting much assistance with mine in the end, especially when the first response to the question is, 'is this a Business Account??'...... well considering Premier logins were ONLY given to BUSINESS customers.....ummmm yeah, not off to a great start to instill my confidence in reaching support resolutions in general. Sorry but if only you knew the nightmare behind my frustration with AT&T (it's so much more than just a login...imagine being a small business with a robust voicemail inbox archive of certain customer voicemails, some for legal reasons, and waking up one day where they are ALL erased completely unbeknownst to you or approved by you. Then AT&T says they cannot recover this important customer data even for an already struggling small business, which again didn't erase it in the first place). 

P.s. If you have to call support for your account in the future though, I have occasionally over the years with my business account gotten better support by calling the LOYALTY DEPT. They seem to have a higher authority than other departments and can escalate your support tickets to the top of the list. There is a specific number I don"t have in front of me at the moment but an ATT Rep could transfer your call to them or give you the number. 

 

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