Login Solution Needed

Hello Meredyth,

We wanted to take some time to provide a resolution to this issue, as we've seen many comments on multiple threads asking about not receiving short codes or verification codes

There are 3 primary reasons you may not be receiving verification codes, and we'll be providing steps to resolve each of them below.

• A customer has inadvertently opted out of receiving the codes (most common) - To resolve this issue, simply send the word "Help" to the code you are wanting to receive from.  You should receive a message back advising how to opt back in.
• If you do not receive any response back, you may have blocked this number within your device.  You'll want to go to your blocked numbers list and remove it (on iPhone Go to Settings > Messages > Blocked.)
• Short Code Provider Issue (less common) - At times, the company sending the short codes can experience delays/outages when sending codes to customers.  I have experience this myself with a credit card company.  If you aren't getting codes after doing step 1 above, we recommend contacting the company sending the code to ensure there are no issues on their end.
• AT&T Short Code Network Issue (Rare) - If you are still having issues receiving these codes, and have tried all other steps, you can escalate your issue to us via customer care (or asking a question in the forums).  There may be a back end issue causing you to not receive these codes, but it is very uncommon.  We can file a ticket at this point to determine if it's an issue on our end.

Overall, most issues with Short Code problems can be resolved by texting "Help" to the short code to re-setup your ability to receive these codes.  The second most common is customers accidentally blocking the code via their device.

As others have mentioned, this shouldn't be a SIM card or defective device issue.  If it is an issue on our end, it would be tied to your network profile information, not the SIM card.

Let us know how this worked for you.

Thank for contacting AT&T Community & Forums

Antony, AT&T Community Specialist

Thank you for the quick response. Neither one of the first two options have solved the issue for me unable to receive a text code in order to login. I need to login. Please advise and escalate by filing a ticket for this situation per:

• AT&T Short Code Network Issue (Rare) - If you are still having issues receiving these codes, and have tried all other steps, you can escalate your issue to us via customer care (or asking a question in the forums).  There may be a back end issue causing you to not receive these codes, but it is very uncommon.  We can file a ticket at this point to determine if it's an issue on our end.

Hello @Meredyth, we're here to help you.

Let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification.

Thank you,
Susan, AT&T Community Specialist