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ReidG's profile

New Member


1 Message

Monday, May 29th, 2023 1:41 AM

Is this a legitimate ATT txt message??

I received the below txt message on Sunday 5-28-23. When I clicked on the link in the message it took me direct to my account, but didn’t require me to sign in. Please advise me if the following message I received is a valid txt from ATT. I’m concerned if it’s not that someone may have access to my billing/payment info. 

TXT follows:

“Hi, it's AT&T. Due to a recent change to your account, you're no longer eligible to receive the AutoPay and Paperless Bill discount. Your next bill will reflect this change. To re-enroll or manage your account, go to”

Community Support


221.6K Messages

4 months ago

Hello Sadiemitchell, we're here to help you with your account notification


Let's meet in a Direct Message so that we can review your account. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


Looking forward to speaking you!


Carlton, AT&T Community Specialist 

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