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Michael 7269's profile

New Member

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1 Message

Wednesday, March 15th, 2023 1:54 AM

How to change my account

My phone was hacked and my account has changed. I need access to pay my bill. I created this account to get help accessing the original.

Accepted Solution

Official Solution

ACE - Sage

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117.1K Messages

1 year ago

This is a customer populated forum. We are not capable of doing any account related help.  If you have lost access to your account, you may need to go to a corporate store with documentation to try to gain control of your account again.

They might be able to give you some tips to avoid compromising your accounts. Like two factor authentications, and being very cautious when exposing any of your information on social media

Community Support

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231.4K Messages

1 year ago

Hello, @Michael 7269! We want to help with your concerns regarding your account information being hacked.

 

Thank you to @formerlyknownas for their input.

 

We understand the importance of keeping your account information secured! Not only that, but we truly hate that this experience happened to you.

 

The Global Fraud Management Team can address and explain your current inquiries. We advise reaching back out to them at your earliest convenience. Here's a copy of their contact number just in case you don't have access to it, 877-844-5584.

 

Before you go, we have many resources that will allow you to report fraud. Here's an article that will provide you with step-by-step guidance on how to report fraud by email, text message, or phone. These tips will help keep this from happening to you in the future.

 

We hope you find this information helpful, and thank you for connecting with the AT&T Community!

 

Rachel, AT&T Community Specialist

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