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doughboy828's profile

Contributor

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3 Messages

Tuesday, January 8th, 2019 11:35 PM

Expect Turnaround Time for IMO User Registration

I am awaiting "manager approval" for the IMO User Registration. It has been more than 2 weeks. What is the expected turnaround time?

Accepted Solution

Official Solution

Community Support

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232.8K Messages

5 years ago

Hello @doughboy828

Thanks for the post.

You must submit an Access Form requesting your IMO Access ID and Password prior to logging in to the IMO Support Site by visiting https://www.e-access.att.com/couext/external/IMO/accessRequest.cfm.

You will need an active email address, access to the email account, plus provide current information when submitting the online Access Form:

  • AT&T Dealer Code
  • Retail Store Name
  • User Type : Employee or Manager
  • First & Last Name
  • Contact Number
  • Your Work email address such as apple.com, bbuy.com
  • Date of Birth
  • City of Birth
  • AT&T PIN (6 digit PIN created by user)
  • Security Question/Answer

Once you have submitted your Access Request you will be provided with a Ticket Number. You will receive an email at your work email provided on the Access Form, that will require you to approve before your Access Request Ticket is forwarded for processing.

Have you verified the email? Is your manager on site for assistance? What is your Ticket Number?

 

Kenneth, AT&T Community Specialist

Contributor

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3 Messages

5 years ago

I believe that I have done all of that. My Ticket #22022794

Community Support

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232.8K Messages

5 years ago

Hello @doughboy828,

 

Thanks for letting us know you have a ticket number already! Have you received your IMO Access ID and password? If so, please log into the IMO site. Once there, go to Quick LinksEnroll # in IMO. Read and acknowledge the IMO Terms and Conditions then fill out the requested information.

 

Once you complete these steps you should be able to track your ticket status. Let us know if you have any further questions. 

 

Bobbie, AT&T Community Specialist

Contributor

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3 Messages

5 years ago

I have not received the Access ID and password. I am waiting on that email.

Community Support

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232.8K Messages

5 years ago

Hi @doughboy828

Thanks for following up.

Please reach out to your manager who can provide guidance, including your AT&T Field Representatives name who can provide additional support.

Kenneth, AT&T Community Specialist

New Member

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2 Messages

2 years ago

I received an email saying my imo request has been completed.  Do I just wait now ? Is there anything else I am supposed to do ? Ticket number 26884074

1 Message

9 months ago

Hello,

I sent my imo registration about 5 days ago, and I haven't heard anything yet and don't have a way to check the status of my ticket. Can someone help me out? My ticket number is 29192274, and I am currently employed by Best Buy.

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