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Van_Brauman's profile

New Member

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1 Message

Wednesday, January 11th, 2023 12:39 PM

Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address.

I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my plan it still shows my old email address that I no longer have access to. I need to update my email address as soon as possible I need this done immediately. Thank you for your time and I really appreciate it. I really need this done within the hour really the next half hour if at all possible please and thank you.

Accepted Solution

Official Solution

ACE - Sage

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117.6K Messages

1 year ago

You should be managing your contact information yourself by logging into your account and going to your profile page

https://www.att.com/support/article/wireless/KM1031540/

If your email has been used as your user id, you may need to change that information as well. There is a link in the page provided to do so.

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