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hlind's profile

New Member

 • 

2 Messages

Fri, Jun 24, 2022 7:31 PM

Can’t view my information. Website says “were working on your current bill”

For several days when I try to check my bill details it changes what I can see for the 5/19-6/18 period. At first I could only see calls that were made. Now there is no information and it says “it looks like you didn’t have any during this period” and also “we’re working on your bill. Please check back later.” How long does this process take?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

196.2K Messages

2 m前

Thank you for reaching back out @hlind,

 

For your protection and privacy, only the account owner can view and pay bills online.

  • If your current balance amount doesn't display online or in the copy of your paper bill, check back. It takes 8 to 10 days from the billing period closing date before invoice details are available online.
  • If you want to view your bill on your mobile device? Get the myAT&T app. Text and data rates may apply for download and use.

If 8-10 days have passed you can view your bill by following these steps:

  1. Go to Your bill.
  2. If you have more than one service, choose the bill you want to view. Your previous bill activity and current bill will display.
  3. Expand sections to see more details.
    • To pay your bill, select Make a payment.
    • To see a copy of your paper bill, select View paper bill.
    • To view up to 16 previous bills, scroll and select Payments > More payment history.

We're here if you have any questions. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

ATTHelp

Community Support

 • 

196.2K Messages

2 m前

Hello hlind, we understand how frustrating it can be to not be able to view your bill.

 

If you are using a browser let's try clearing the cache.

 

If you have a PC running Chrome, Firefox, Internet Explorer, or Edge:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

If you are using the app lets try uninstalling and reinstalling the MyATT app. 

 

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

New Member

 • 

2 Messages

2 m前

I have done all of those steps and it still doesn’t show any detail for the 5/19-6/18 bill.

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